The Job Accommodation Network (JAN) Multimedia Training Microsite provides training resources that may be used in group training or by individuals. They may easily be incorporated into larger training events. Some resources are for general audiences, some are quite specific. Also incorporate archived JAN Webcasts and podcasts to your training curriculum. To access JAN's Multimedia Training Mircrosite, please click on View Page Now or go to: http://askjan.org/training/library.htm
U.S. Department of Labor (DOL), Employment and Training Administration (ETA) recently released four youth-focused "Flash Trainings." These include: -- Helping Out-of-School Youth Find Money for College: Dependency: https://www.workforce3one.org/view/3001421739886895642/info -- Helping Youth with Criminal Convictions Find Money for College: https://www.workforce3one.org/view/3001421739140411286/info -- Paid vs. Unpaid Internships WIA Youth Flash Training: https://www.workforce3one.org/view/3001421740111685462/info -- Youth Employment Rules WIA Youth Flash Training: https://www.workforce3one.org/view/3001421740170807099/info The first Flash Training is available by clicking on View Page Now. The others are available at the respective URL.
The Office of Personnel Management (OPM) has issued a memorandum to the Chief Human Capital Officers on July 27, 2014, to promote hiring of people with disabilities in the Federal Government. On July 26, 2010, President Obama issued Executive Order (E.O.) 13548 on Increasing Federal Employment of Individuals with Disabilities, to mark the historic 20th anniversary of the signing of the Americans with Disabilities Act (ADA). E.O. 13548 says that the Federal Government, as the Nation's largest employer, must become a model for the employment of individuals with disabilities. In continued support of E.O. 13548, OPM, in consultation with partner agencies, has developed an online course entitled, “A Roadmap to Success: Hiring, Retaining and Including People with Disabilities.” This course will provide Federal employees with basic information and resources to successfully hire, retain, and advance employees with disabilities. OPM is making this course available to agencies at no cost on HR University. To view the OPM Memorandum and links to the on-line training cours, please go to: http://chcoc.gov/transmittals/TransmittalDetails.aspx?TransmittalID=6235
The Workforce3One includes a Veterans’ Priority Community of Practice (CoP) with on-line training available to American Job Center (AJC) staff. Providing employment services to veterans is a priority for the public workforce system. The National Veterans' Training Institute (NVTI) has developed a tutorial for American Job Center (AJC) frontline staff on how to best serve your veteran job seekers with detailed insight into understanding the challenges of putting veterans to work. The tutorial, Preparing Veterans for Meaningful Careers, provides an overview of: - The Jobs for Veterans State Grants refocusing from a frontline American Job Center staff perspective - Clarifications on the roles and responsibilities of local staff - Technical assistance for serving veterans Further clarifications on priority of service for veterans in the workforce system To access the on-line tutorial for serving veterans, please click on View Page Now or go to: https://veterans.workforce3one.org/view/4011410057437236320/info
People with disabilities bring a great deal to our workforce: Education, skills, adaptability, resilience and commitment. The Making Work Happen online tutorials aim to enhance the employment of people with disabilities by providing users with free, self-paced, on-demand learning experiences based on real-life issues and challenges around disability inclusiveness in the workplace. Each tutorial provides several learning options: General overviews, points from relevant research, self-assessments, true/false quizzes, print-n-go checklists and links for further resources. Making Work Happen consists of two offerings. Making Work Happen: General Employment How can employers and disability service providers ensure that people with disabilities are fully included in the workplace? These two Toolkits (one for employers and one for disability service providers) focus on strategies for disability inclusiveness in employment. Making Work Happen: Veterans with Disabilities Toolkit How can we ensure that veterans with disabilities are welcomed in the workplace? These three Toolkits (one for employers, one for disability service providers and one for veterans themselves) provide strategies and practices for the full inclusion of veterans with disabilities in employment. To access the tutorials: please go to: http://www.makingworkhappen.org/Employers/index.cfm
This webcourse was developed as part of a joint collaboration between the Department of Labor's Employment and Training Administration (ETA) and the Department of Educations Americans with Disabilities Act (ADA) Centers (formerly DBTACS) with specific focus on training of public workforce professionals on service delivery for customers with disabilities. The course is approximately four hours in length but can be conducted in segments and includes extensive information on disability etiquette, the ADA, and relevant resources for customers with disabilities. It is a free self-paced webcourse that is also eligible for continuing education credits. To access the webcourse, please click on Download or go to: http://www.wiawebcourse.org
The Computer/Electronic Accommodations Program (CAP) has created a series of online training modules to provide information on readily available technology solutions and accommodations for several disabilities. These CAP training videos are approximately 4 minutes and include information on accommodations and technology available for: 1) People who are blind, have low vision, and vision impairments. Accommodations may include tools to maginify hardcopy and onscreen text or scanners and screen readers which can output content as Braille or speech. 2) People with hearing disabilities, including deaf or hard of hearing with information on videophones, captioned telephones, telephone amplifiers and assisted listening devices. 3) People with cognitive disabilities, including memory loss, perception problems and other issues that may be caused by dyslexia, ADHD, stroke, PTSD and TBI. Educational software, screen magnification and speech recognition software are just a few of the tools available to accommodate people with cognitive disabilities. 4) People with dexterity disabilities, including quadriplegia, paraplegia, MS, cerebral palsy, stroke, upper body amputation, or significant repetitive stress injuries with accommodations that include speech recognition software, headsets and microphones and alternative pointing devices. 5) Information on reasonable accommodation solutions. CAP is a federally-funded program to support hiring and accommodations of federal employees. For access to these videos and information on CAP, please go to: http://cappublic.uat2.keymind.com/NewsEvents/Training.aspx
"At Your Service: Welcoming Customers with Disabilities" is a self-paced webcourse for persons intereted in discovering best practices for working with customers who have disabiliters. The cost is free. You may apply for education credit for thsi webcourse as long as you are eligible Upon completion of this webcourse, you will be able to: •State an understanding of the needs and experiences of people with disabilities. •Identify how to accommodate the needs of the customer with a disability while continuing to provide a high level of customer service. •Discuss basic etiquette for interacting with a customer who has a disability. •Explain how to comply with statutes regarding service to people with disabilities, including Section 188 of the Workforce Investment Act (WIA) and the Americans with Disabilities Act (ADA). Note: Anyone interested in learning more about interacting effectively with individuals who have a disability will benefit from this webcourse. However, this webcourse was created as a training tool for Customer Service Representatives employed at Department of Labor (DOL) One-Stop Centers and for Navigators in the Disability Program Navigator Initiative, jointly funded by DOL and the Social Security Administration (SSA).
"At Your Service: Welcoming Customers with Disabilities" is a free, accessible, self-paced web course for people interested in discovering best practices for working with customers who have disabilities. The course was created as a training tool for Customer Service Representatives employed at the One-Stop Career Centers and later was updated to also serve as a training tool for Disability Program Navigators. The course is organized into a Pre Test, 15 self-paced topics, and a Post Test. The first seven topics explore various core concepts such as Disability Etiquette, the Workforce Investment Act, and the Americans with Disabilities Act. The other eight topics are individual case studies that offer the opportunity to practice the information presented in the first half of this course. All fifteen topics consist of 1-5 pages of information and relevant examples, including any applicable legal cases. Some topics contain multiple-choice or true/false "Apply Your Knowledge" questions. Additional generic and disability-specific "Tell Me More" resources that can assist you in your work and a "Glossary of Terms" are also available for reference throughout the course.