High Quality Customer Service for One-Stop Career Centers

Posted by randee chafkin - On January 23, 2011 (EST)

Judith Cook and Carol Petersen, Center on Mental Health Services Research and Policy, University of Illinois at Chicago, developed a power point presentation entitled, "High Quality Customer Service for One-Stop Career Center Clients in Stressful Circumstances."

Useful tips are provided on how to create calm through communication during an escalation with a customer and techniques for resolving workplace conflict.




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Modified On : January 23, 2011
Type : Document
Downloads : 2252
Viewed : 878
In Relation : Front Line Staff Training
File Size : 1.04MB
File Type : PDF


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